MyTritium.
The Operating System
of Your Network.
One platform for everything after the sale: live telemetry, service tickets, spare parts, training, reporting and software updates, integrated with your systems and ours.
We Detect. We Diagnose.
We Restore.
Operational support backed directly by the charger manufacturer, not a third party. Global support teams in the US, UK and Australia, so there is always an engineer awake and watching your network.
Four Pillars,
One Accountable Team.
Technical Service & Engineering
- 24/7 technical operations across North America, Europe and APAC
- Guaranteed response and recovery targets through the Premium SLA
- Direct escalation to Tritium product and firmware engineering
- Remote and on-site commissioning from day one
Deployment & Customer Operations
- Order, production and shipment coordination aligned to site readiness
- Installation and commissioning support with your project teams
- Centralized warranty and spare parts logistics
- One escalation path, so we coordinate internally, not you
Rapid Deployment & Integration
- White-glove onboarding, from walk-throughs to full-scale training
- Dedicated interoperability lab to validate your preferred CSMS
Strategic Business Alignment
- A dedicated account lead as your voice inside Tritium
- Ongoing guidance on utilization, network health and total cost of ownership
From Fleet Map
to Single Connector.
Drill from every site on the map down to per-connector sessions, energy, utilization and availability, with one-click export on every report.
Every Part of Your Network,
One Login.
Thirteen modules, from fleet dashboard to spare parts shop. MyTritium Premium adds the automation layer: report composition tailored to your operation, and alerts that open the service case automatically.
Built to Plug Into
Your Systems.
MyTritium integrates across business process, service partner, customer and network systems. API keys are managed directly in the platform under Accounts & Users.
Service Cases
Raise, query, update and list service cases programmatically.
Spare Parts
Place and track parts orders from your own systems.
Charging Station
Query system details for any asset in your fleet.
Utilization Insights
Site performance analysis, plus new APIs on customer request.
Your Network,
Running Itself.
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